1. Order Processing Time All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. 2. Delivery Times (United States) We ship directly to customers across the United States. Estimated delivery time is up to 15 days maximum from the date of dispatch. You will receive a tracking update via email as soon as your order has been shipped. 3. Shipping Rates & Tracking Shipping rates and promotional discounts (such as free shipping on multi-packs) are calculated and displayed at checkout. Once your tracking number is issued, you can follow your package's progress online. 4. Delayed or Missing Packages If you haven't received your package within 15 days of dispatch, please check your tracking link or reach out to us at support@homeheroo.com with your order number so we can investigate immediately.

PART 2: REFUND & RETURN POLICY We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. 1. Return Eligibility To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You will also need the order confirmation or proof of purchase. 2. How to Initiate a Return To start a return, please contact our support team at support@homeheroo.com. Items sent back to us without prior return authorization will not be accepted. 3. Return Shipping Costs Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking. 4. Damages and Issues Please inspect your order upon arrival and contact us immediately at support@homeheroo.com if an item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. 5. Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed back to your original payment method within 5 to 10 business days.